Lucerna Health and VIM partner to implement best-in-class appointment scheduling solution for Sanitas USA and their patients
  • The joint scheduling solution uses Vim’s best-in-class digital search and booking experience combined with Lucerna’s healthcare data platform and provider operations and marketing expertise to drive higher patient engagement and operational efficiencies. 
  • Deployment of Vim Digital Scheduling solution on, along with Lucerna’s marketing and engagement communications, increase online bookings and improve the patient experience. Sanitas patients can now find a provider that matches their preferences and schedule appointments through a modern, intuitive search and booking experience.
  • The appointment booking exceed 10,000 appointments, including 35% new patient bookings in the first 60 days.

Jacksonville, Florida - Sanitas USA, a leading national healthcare provider organization, launched a new digital service in partnership with healthcare technology company, Vim, and value-based care technology and engagement company, Lucerna Health, to offer a best-in-class digital search and appointment booking experience to its patients. Sanitas deployed this innovative solution to make it easier for patients to schedule online visits, and improve engagement and healthcare outcomes. In addition, Sanitas is taking advantage of the resulting improvement in operational efficiency by deploying the technology to its call center staff for assisted bookings. 

“Patient access and experience are top priorities for Sanitas, and we are thrilled to launch this enhanced online booking experience for our patients in collaboration with Vim and Lucerna,” said Juan Estrada, chief operation officer, Sanitas USA. “After less than a month live with Vim, our online booking rates are three times higher than previously. We’re already seeing the benefits in terms of increased online bookings and reduced staff phone call time.” 

Self-service online scheduling is increasingly important for healthcare providers as consumer expectations change, and as large retailers expand healthcare offerings. With Vim’s Digital Scheduling and Lucerna’s healthcare data platform, Sanitas USA is achieving an industry-leading patient online scheduling experience, as measured by booking completion rates and time spent per booking. This strategy is paying off, as online bookings are up by a factor of 3 and over 35% of online bookings are for new patients.

Sanitas patients can schedule appointments with hundreds of Sanitas providers across Florida, Texas, New Jersey, Connecticut and Tennessee. They can search for providers based on location, gender, preferred language, and telehealth capability. Booking is available 24/7, and more than 25% of online bookings to date have been made outside of regular business hours. 

“We’re thrilled to partner with Vim to provide a unique joint solution to our client Sanitas USA,” said Adriana Murillo, co-founder of Lucerna Health. “Early results from our deployment show how powerful it can be to offer Vim’s simple customer-centric digital solution combined with our insights and engagement platform.” “Lucerna’s work with Sanitas to revamp the provider database, the practice website and their consumer communications along with deployment to the call centers really helped accelerate the speed to value for Sanitas”.

“We’re excited to support Sanitas USA as they offer a world-class online search and scheduling solution to their patients,” said Brigham Hamlin, vice president of provider growth at Vim. “We’re making care more connected in partnership with payers and providers across the country, and our commitment to patient experience and provider empowerment is a perfect fit with the teams at Sanitas and Lucerna Health.” 

About Lucerna Health
Lucerna Health helps healthcare providers and payers grow and succeed in the rapidly evolving marketplace, through industry-leading technology and data-driven marketing and engagement services. By integrating payers and providers, and by building value-driven consumer engagement journeys, Lucerna improves the consumer experience and drives strong ROI through acquisition, retention and engagement programs. For more information, visit

About Sanitas USA
Sanitas USA is a subsidiary of Keralty, a leading multinational health organization serving more than 5 million people with presence in Spain, United States, Mexico, Colombia, Brazil, Venezuela, Peru, Indonesia, and the Philippines. Sanitas also includes educational and socially focused organizations that complement its world of health mission. In the U.S., Sanitas has 58 medical centers throughout Florida, Texas, Tennessee, Connecticut and New Jersey in close partnership with local leading health insurance organizations. Sanitas brings a unique integrated care model that improves access to quality and culturally relevant primary and urgent care while reducing the total cost of care. For more information about Sanitas, visit

About Vim
Vim is a technology company that builds digital infrastructure for US health care. Health plans, patients, and medical providers of every size––from independent practitioners to integrated delivery systems––use Vim software to connect data and care across the health system. Vim’s mission is to power affordable, high quality healthcare through seamless connectivity and a suite of solutions for scheduling, care gaps, referrals, and benefit visibility. For more information, please visit