Patient Growth and Engagement

We connect with consumers for you the smart way—leveraging our Leap VBC OS platform and healthcare experience to move your patients or members to action that is good for them and good for your company.

POWERFUL TECHNOLOGY

Leveraging Leap VBC OS to drive smart patient engagement

Engagement technology operated by experts—and powered by our Leap data management and analytics platform—to drive growth, patient support, and meaningful health engagement. Move from basic outreach to target, relevant consumer journeys that optimize your brand and patient lifetime value.

  • Patient and provider 360

  • Consumer analytics

  • Patient-provider matching

  • Omni-channel marketing automation

  • CRM integration

  • HITRUST certified

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HEALTHCARE EXPERTISE

Gain speed to value with advanced expertise

Fully managed services operated by our industry experts to achieve next-level engagement, growth objectives, and fast-track to market a differentiated consumer experience. Leverage our deep experience in competitive health environments (provider & payer) supporting market positioning, growth and VBC performance. 

  • Collaborative marketing and engagement program development
  • Goal-driven and ROI-based strategy and planning
  • Powerful segmentation and personalization
  • Orchestrated omnichannel communication journey mapping
  • Creative services including multicultural expertise
  • Operational sensitivity and integration with your processes
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PROVEN CAMPAIGN CATALOG

Segmentation, messages, communication journeys, compliance-ready to go

Driving measurable results for payers and providers across high value use cases. We collaborate with you, then drive speed to market across market segments, in English and Spanish.

  • Patient and member acquisition and retention
  • Member alignment with VBC providers
  • Risk assessment and annual wellness visit
  • Care gap closure
  • Medical cost management
  • Digital engagement
  • NPS and patient satisfaction
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OPERATIONAL CONNECTIVITY

Coordination with your operators, integration with your processes

We work with you to understand your operational challenges and closely coordinate communication plans with your teams and across your processes to support a great patient experience and increased operational efficiency. We maintain an “operational sensitivity” approach to support your operations, not create more complexity.

  • Collaborative planning
  • Integration with your CRM and call centers 
  • Engagement to optimize your clinical and administrative resources 
  • Reporting providing actionable insight to monitor performance 
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    DIGITAL MARKETING

    Cost-effective, cross-platform, results-driven campaigns

    We go well beyond the average agency model with a data-driven approach to meet your goals for patient acquisition and service-line growth. Our program will increase your top line and is integrated with our patient engagement program so you will engage with and retain your valuable new patients. 

    • Integrated to patient 360

    • Online presence optimization

    • Search and digital advertising

    • Analytics and reporting