Provider Performance Activation
Manage operations for results that matter—practical insight and support to improve your value-based care and operational performance.
PATIENT EXPERIENCE INSIGHT
Differentiated patient experience drives better outcomes
Obtain extensive patient feedback to identify improvement opportunities at the location, care team, and process levels
- Multichannel invitations including point-of-care, email and SMS
- Actionable insight dashboards tracking performance
- Operational connectivity including detractor call lists
- Feedback loop including supporting provider scorecards, training, and compensation programs
PROVIDER PERFORMANCE MANAGEMENT
Help your care teams understand and transition to VBC
Recognize high-performing providers and develop under-performing providers across your network . Detailed scorecards drive enhanced performance at the facility and individual provider level.
- Process improvement identification
- Performance management foundation
- Compensation programs alignment
- Training opportunities discovery
VBC PERFORMANCE INSIGHT
Solutions for your value creation journey
Enable automated and accurate tracking of progress toward your business goals. Improve performance against your specific VBC contract terms.
- Executive views
- Provider scorecards
- Patients Seen access targets
- Quality targets
Effectively and efficiently manage in complex and challenging environments
Improve effectiveness and efficiency across your operational processes. Customer feedback, operational dashboards, and leveraging digital channels help you optimize your valuable human resources and manage in a complex environment.
- Appointment capacity management
- Attribution and panel management
- Digital channel enablement and adoption
- Patient satisfaction measurement